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Privacy Policy
Last Updated: February 11, 2026
Dilemma Property Advisors ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Mobile Information Sharing Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
1. What Information Is Collected
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out forms: Name, phone number, email address, property address
- Contact us: Communication preferences, inquiry details, messages
- Opt-in to SMS: Mobile phone number, consent records, communication preferences
- Upload content: Property photos, documents, additional details you choose to share
Information Automatically Collected
When you visit our website, we automatically collect:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent, referring URLs, click patterns
- Location data: General geographic location based on IP address
- Cookies: Session cookies, preference cookies (see Cookie & Tracking Practices below)
2. How User Data Is Used
We use your information for the following purposes:
Service Delivery
- Evaluate your property and prepare cash offers
- Communicate with you about your inquiry or transaction
- Schedule property inspections and appointments
- Process transactions and manage closings
- Provide customer support and respond to your requests
Marketing & Communications
- Send SMS text messages (only if you opt-in)
- Send marketing emails about our services and offers
- Provide updates on market conditions and property opportunities
- Follow up on inquiries and abandoned forms
Business Operations
- Improve our website, services, and customer experience
- Analyze usage patterns and optimize our marketing
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure security
3. SMS Opt-In Details
Consent is Optional: Providing your mobile phone number and opting in to SMS messages is completely optional. You can use our services without receiving text messages.
What You're Consenting To: By checking the SMS consent box on our forms, you agree to receive automated marketing and transactional text messages from Dilemma Property Advisors, including:
- Property offer updates and evaluation results
- Appointment reminders and transaction updates
- Marketing messages about special offers and market updates
- Customer service and follow-up communications
Message Frequency: Message frequency varies. You may receive up to 10 messages per month, though typically fewer.
How to Opt-Out: You can stop receiving SMS messages at any time by:
Data Retention: We retain your mobile phone number and consent records as long as you remain opted-in, plus 6 months after opt-out for compliance purposes.
4. Cookie & Tracking Practices
We use cookies and similar tracking technologies to enhance your experience and analyze our website performance.
Types of Cookies We Use
- Essential Cookies: Required for the website to function (session management, security)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Track your visits across websites to display relevant ads
- Preference Cookies: Remember your settings and choices
Third-Party Tracking
We use the following third-party services that may collect information:
- Google Analytics: Website traffic analysis and user behavior tracking
- Facebook Pixel: Ad targeting and conversion tracking
- Google Ads: Advertising campaign performance and remarketing
Cookie Controls: Most browsers allow you to refuse cookies or delete existing cookies. However, some features of our website may not function properly without cookies.
5. Data Security and Handling
We implement appropriate technical and organizational security measures to protect your personal information:
Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited employee access on a need-to-know basis
- Secure Storage: Data stored on secure servers with restricted access
- Regular Updates: Security patches and software updates
- Monitoring: Continuous monitoring for suspicious activity
Data Retention
- Active inquiries: Retained while your inquiry is active, plus 1 year
- Completed transactions: Retained for 7 years for legal/tax purposes
- Marketing data: Retained until you opt-out, plus 6 months
- SMS consent records: Retained for compliance purposes as required by law
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law.
6. User Rights
You have the following rights regarding your personal information:
Access & Correction
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correct: Request corrections to inaccurate or incomplete information
- Right to Update: Update your contact information or communication preferences
Deletion & Restriction
- Right to Delete: Request deletion of your personal information (subject to legal retention requirements)
- Right to Restrict: Request that we limit how we use your information
- Right to Object: Object to our use of your information for marketing purposes
Portability & Withdrawal
- Right to Portability: Receive your information in a structured, commonly used format
- Right to Withdraw Consent: Opt-out of SMS, email, or other communications at any time
How to Exercise Your Rights: Contact us at [email protected] or (908) 340-0418. We will respond within 30 days.
7. Mobile Information Sharing Statement
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Limited Sharing with Service Providers
We share your mobile phone number only with:
- SMS Service Provider: Our texting platform provider (currently evaluating REI Reply, Launch Control, or similar) to deliver text messages on our behalf. They are contractually prohibited from using your number for any other purpose.
- Mobile Carriers: Your wireless carrier, as necessary to deliver messages to your phone.
No Third-Party Marketing
Your mobile phone number will NOT be:
- Sold to data brokers or marketing companies
- Rented or leased to other businesses
- Shared with affiliates for their own marketing
- Used for cross-promotional campaigns with partners
- Included in lead lists or data sharing agreements
Legal Disclosures
We may disclose your information, including mobile phone number, if required by law, court order, or government request, or to protect our legal rights.
Business Transfers
If Dilemma Property Advisors is acquired or merged with another company, your information may be transferred to the new owner, subject to this Privacy Policy.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are under 18, do not use our services or provide any information to us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
11. Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt-out of the sale of your information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at sales@dilemmapropertyadvisors.com or (908) 340-0418.
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